1. Introduction
SwitcherMate Business ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By using our website and services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, business name, and address.
- Business Information: Energy usage, broadband requirements, payment processing needs, and other business-related details.
- Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent.
- Communication Data: Records of your communications with us via WhatsApp, email, or other channels.
3. How We Use Your Information
We use your information for the following purposes:
- To provide and improve our services
- To communicate with you about your enquiries and requests
- To connect you with relevant service providers
- To send you marketing communications (with your consent)
- To comply with legal obligations
- To analyse and improve our website and services
4. How We Share Your Information
We may share your information with:
- Service Providers: We share your information with third-party providers (energy suppliers, broadband providers, payment processors, etc.) to fulfil your requests.
- Business Partners: We may share information with trusted partners who help us operate our business.
- Legal Requirements: We may disclose information when required by law or to protect our rights.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
6. Your Rights
Under UK data protection law, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Object to processing of your information
- Request restriction of processing
- Request transfer of your information
- Withdraw consent at any time
7. Cookies
We use cookies and similar technologies to enhance your experience on our website. You can control cookies through your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: hello@switchermate.co.uk
- WhatsApp: Available on our website
Last updated: January 2024